1st/2nd Line Support Engineer

1st / 2nd Line IT Support Engineer We’re working with a well-established organisation looking for a reliable and confident 1st/2nd Line IT Support Engineer to join their support function. The role is focused on providing practical IT support, taking calls, diagnosing hardware, software and connectivity issues, and ensuring the right information is captured for effective escalation. Key responsibilities: Act as the initial point of triage for IT issues Take calls and talk users through troublesh…