Customer Success Manager (Public Sector) - Tech / SaaS

Job Description Key Responsibilities Provide proactive customer service and support to drive customer satisfaction. Manage subscription renewals for a large portfolio, ensuring a smooth and efficient process. Maintain up-to-date account intelligence in Salesforce and leverage customer data to inform engagement strategies. Collaborate with the Customer Experience team to develop scalable approaches for managing a large portfolio using customer experience and marketing automation techniques. Serv…