Area Service Manager - Indoor Retail and Payments

· Allocate breakdown, preventive maintenance, installation, and project jobs to field engineers in a timely manner · Monitor and download pending complaints from FSM/ERP systems at regular intervals · Update complaint status, engineer feedback, and service activities in CRM/FSM and customer portals · Coordinate with stores for timely dispatch and reconciliation of required spares · Track and update spares requirements based on field engineer feedback from retail outlets · Follow up with enginee…