Head of IT Operational Excellence ServiceNow / DEX / AI / SRE

Head of IT Operational Excellence. Permanent | London W1 Hybrid, normally 23 days per week Up to £140,000 base up to 30% bonus A major global organisation is looking for a senior IT Operational Excellence leader to transform the technology experience delivered to more than 30,000 users. This is not a traditional ITSM or Service Delivery role! The successful candidate will have led large-scale internal Service Desk / End User Support operations and will have used ServiceNow, DEX, XLAs, observab…