Senior Assistant Director - Helpdesk Transformation

What The Role Is You will be joining the AGD Helpdesk Transformation Team to modernise our helpdesk system and leverage on new technologies in improving customer experience and service delivery to public sector agencies and members of the public. What You Will Be Working On Specifically, you will supervise the team to ensure the following key deliverables: Implementation of a modernised helpdesk system with Gen AI functionalities Leveraging on new technologies (e.g. LLM, Gen AI, etc.) to promot…