E - Commerce Quality Analyst Lead

Lead eCommerce Quality Analyst (Team Lead) Description The Lead eCommerce Quality Analyst (Team Lead) serves as the primary operational anchor, client point of contact, and floor leader for assigned project teams. The Team Lead is responsible for daily task allocation, queue management, SLA/SLO enforcement, client account health, ticket backlog resolution, operational performance reporting (WBR/MBR), capacity management, and bridging communication between cross-regional operational hubs, client…