Salesforce Cloud Solutions Architect

job summary: You will be the Technical Lead and Architect for Salesforce Service Cloud, driving the technical direction for our customer care agent experience, case management, and digital engagement across North America and EMEA. In this role, you will own the architecture that supports our global customer service operations, including Omni-Channel routing, email-to-case, in-app and web messaging, and Experience Cloud self-service support sites. Your mission is to establish scalable architectu…