Manager/Senior Manager (Service Innovation)

This post resides in the Business Excellence & Service Branch of HRSC. The Branch is in-charge of monitoring and improving HRSC performance, and driving service innovation in the HRSC with the goal of enhancing efficiency and officers' service experience. The jobholder is part of the Service Innovation team. Drive Business Process Reengineering projects to improve HRSC's service delivery and productivity which include policy and process reviews, automation and effective use of Behavioral Insigh…