Technical Support Specialist German (m,f): Garden equipment

Start: 16.11.26 Tasks: Provide technical support mainly via phone. Backoffice support. Diagnose and troubleshoot issues related to products, accessories, mobile applications, and connected devices. Guide customers through product setup, installation, configuration, and maintenance. Identify root causes of technical issues and determine appropriate solutions. Escalate complex cases to specialized teams when necessary. Document customer interactions and technical findings accurately in internal s…