Skilled Technician

The role holder demonstrates core skills, knowledge, and competence in all role requirements, and is improving capability and proficiency ▪ Is technically trained for “Standard” jobs but may not have put all training into practice and is exposed to “complex” jobs with supervision ▪ Requires further support, development and supervision to meet targets and complete new or unfamiliar tasks ▪ Responds effectively by understanding and listening to customer needs to deliver great service ▪ Finds appr…