Sr Mgr, Operational Excellence, Amazon Now

Description We are seeking a Senior Manager of Operational Excellence to own Delivery Quality and Metric Readiness for Amazon Now's entire Quick Commerce (QC) network. This leader will be accountable for post-dispatch quality outcomes - DEA, DNR, concessions, and VOC - and for ensuring the QC network has the right metrics, defined correctly, prioritized appropriately, and ready to operate against from Day 1. This is a high-visibility role that demands executive presence, quantitative depth, and…