ITSM Control Tower Lead – Governance & ServiceNow

DNA AI Technologies Pte. Ltd. is seeking an experienced IT Operations & Governance lead in Singapore to own and coordinate the KPI framework for IT Production Services, drive automation initiatives, and oversee ServiceNow administration, incident/change/problem, and CMDB configurations. You will partner with Head Office and cross‑functional teams to ensure governance, risk, and regulatory controls are maintained while delivering continuous improvement across service delivery and operational J-1…