Director, Business Systems – Service Platform & Automation

Summary: The Director, Business Systems – Service Platforms & Automation is accountable for the strategy, delivery, and operational excellence of several mission-critical systems supporting Ingram Micro’s customer, back office and support operations. This leader owns the full lifecycle of platforms including Zendesk, Gainsight, custom plugin-ins, AI-driven bots/automation, and legacy systems, ensuring solutions are stable, scalable, secure, and continuously enhanced to drive measurable improvem…