Director, E2E Experience Design & Innovation

JOB SUMMARY The Director, End-to-End Experience Design & Innovation role will lead customer journey management, experience design, and innovation. The role will utilize customer insights and data to identify gaps and opportunities in the end-to-end customer journey and will partner with discipline and project leaders to infuse design thinking and innovation when making changes and improvements to the overall customer experience. The Director will be responsible for hands-on strategy formulation…