Freelance Onsite PC Technician (m/w/d) first and second level support

Job Description Key Responsibilities: Level 1 Support: End-user support for Office applications, particularly Office 365 Initial setup and deployment of new computers using internal tool - training will be provided Introduction and onboarding of users to company IT tools Printer support and troubleshooting Level 2 Support: Support for network-related topics: firewalls, switches, and connectivity Escalation point for more complex technical issues