Second Line Support

Salary: £? - ? per year Requirements: Proven experience in a 2nd Line Desktop Support, Endpoint Support or EUC Support role Strong knowledge of Windows 10/11, Active Directory, Microsoft 365, desktop and laptop hardware, printers and peripheral devices Experience logging and managing incidents through an IT Service Management system Excellent troubleshooting and problem-solving skills Strong customer-facing communication skills Experience working within an ITIL-based support environment Desirab…