Technical Project Manager

Location: Houston, TX (Onsite) Key Responsibilities Understand requirements for inbound/outbound calling, IVR, ACD, skills-based routing, call queues, transfers, conferencing, voicemail, and call recording. Partner with engineering and telecom teams on SIP, SIP trunking, PSTN, WebRTC, SBCs, carrier integrations, and voice infrastructure. Drive integrations with CRM, workforce management, customer-data platforms, authentication, and third-party CCaaS systems. Define APIs, technical requirements,…