Global Digital CX Lead — End-to-End Journeys

Roche in Sant Cugat del Vallès is seeking a Global Digital CX Journey Lead to advance digital customer experiences end-to-end across a complex matrix organization. You will analyze the E2E customer journey, translate needs into themes and a prioritized backlog, and guide cross-functional alignment across RDT, MCI, Commercial, GCS, and Customer Areas. The role emphasizes data-driven insights, omnichannel strategy, Agile and Design Thinking, and a customer-centric Voice of the Customer approach. …