Tech Lead Architect Service Cloud

RESPONSIBILITIES: Kforce has a client in need of a Tech Lead Architect Service Cloud in Needham Heights, MA. Responsibilities: * Serve as the technical lead and architect for enterprise Salesforce Service Cloud, providing hands-on development and architectural direction * Design and enhance case management, Omni-Channel routing, entitlements, milestones, escalations, Knowledge, and Service Console capabilities * Lead digital customer engagement solutions including email-to-case, web and in-app …