Payments Business Expert

<p><strong>About us & our culture</strong></p> <p>Do you want to change the world? At Cabify, that's what we're doing. We aim to make cities better places to live by improving mobility for the people living in them, connecting riders to drivers at the touch of a button. Maybe one day cities will be places where nobody needs a private car. But we've still got a long way to go...fancy joining us?</p> <p>At Cabify, diversity fuels our Product & Engineering teams. We actively recruit talent beyond traditional channels, embracing individuals from diverse backgrounds and supporting initiatives like Women Tech Dating, Contrata Diferente and our Internal Diversity Committee. Our commitment is reflected in inclusive job descriptions, creating an environment where every contribution is cherished. Join Cabify to be part of innovative teams that truly represent the rich tapestry of talent in the tech industry.</p> <p>Right now, we have more than 20 million users around the world. We work across 8 countries and 90 cities, adapting our product fast to be leaders in all those markets and taking care about <a href="https://cabify.com/en/sustainability">sustainability</a>.</p> <p>Check our Public Tech Handbook <a href="https://cabify.tech/handbook/">>HERE<</a> to know a bit more about us!</p> <p><strong>About the Role:</strong></p> <p>We are looking for a highly skilled and strategic <strong>Payments Business Expert</strong> to join our Payments Business department. This pivotal role involves deep dives into our payment ecosystem, leveraging expertise to optimize processing efficiency, manage complex relationships with payment providers, and strategically drive improvements in our overall payment structure and performance to maximize business value.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Analyze and interpret performance indicators of payment processing, proactively identifying strategic trends and implementing data-driven optimizations to enhance acceptance rates and reduce costs.</li> <li>Serve as the primary business contact and expert for all complex activities and strategic relationships with our payment providers, ensuring optimal configuration and service delivery.</li> <li>Collaborate strategically with internal teams (e.g., Finance, Operations, Legal) to define and monitor service levels, proactively address critical concerns, and ensure robust regulatory and internal compliance.</li> <li>Develop and present high-level, strategic reports detailing key payments indicators, performance deep dives, and recommendations to executive stakeholders.</li> <li>Act as the payments subject matter expert working closely with Product and Engineering teams to define requirements, validate design, and ensure new payment flows are best-in-class, meet complex market standards, and comply with all payment provider and regulatory requirements.</li> <li>Lead the definition of business requirements and acceptance level for new functionalities, ensuring rigorous quality and business continuity.</li> <li>Strategically evaluate and onboard potential payment providers, ensuring technical, functional, and commercial fit with our long-term objectives.</li> <li>Oversee the resolution of complex issues with payment providers, focusing on root cause analysis and implementing preventative measures.</li> <li>Lead the definition and strategic refinement of the overall payment structure to support business growth and innovation.</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>Experience in a senior or expert role within payments, FinTech, or e-commerce