Service Desk Engineer

The L1 Service Desk Administrator is the first point of contact for end-users seeking technical assistance. This role involves handling incoming requests, troubleshooting basic IT issues, escalating complex problems, and ensuring smooth day-to-day IT operations. The administrator provides timely support to maintain productivity across the organization. Key Responsibilities : Serve as the initial contact for IT-related queries via phone, email, or ticketing system. Log, categorize, and prioritiz…