Operations Associate — Guest Experience

Role Purpose Operations Associates are the human face visitors actually meet — the first hello at the tablet counter, the person who explains how the experience works, and the one who fixes it if a tablet freezes mid-tour. Four Associates, working overlapping shifts under the Operations Manager, keep the site running every day the fort is open. This is a frontline, guest-facing role that blends hospitality service with hands-on device management. Key Responsibilities Guest-Facing Experience • W…