Expansion CX Lead — Global Growth

Preply is seeking a Senior Expansion Experience Specialist to own the customer experience across new geographies and subjects. You’ll track metrics for learners and tutors and lead cross-functional programs to move them, shaping end-to-end journeys and the policies that govern new markets. You’ll work with Product, Growth, Customer Care, Supply Operations, and Localization to land scalable expansions. You’ll define and document CX processes for launches, build playbooks, and drive improvements …