Service Delivery Manager (36 Months Contract)

Key responsibilities:Oversee the end-to-end delivery of IT services in accordance with SLAs and business requirements.Manage relationships with internal teams and external vendors to ensure service quality and performance.Lead incident, problem, and change management processes.Monitor service metrics, prepare performance reports, and implement service improvement plans.Ensure compliance with ITIL best practices, governance policies, and security standards.Act as the escalation point for critica…