Service Delivery Manager

A Bachelors degree or National Diploma or equivalent qualification in ICT.ITIL certificateProvide advice and guidance on service delivery matters and improvementsEnsure the alignment of service delivery strategy with the overall City ICT strategyManage the implementation of ITIL processes to focus on service delivery improvementsManage the multi-level administration of all users and groups5 years minimum experience in IT Service Delivery Management.Ensure compliance of ICT assets management, Co…