Descripción
Absen Optoelectronic Co., Ltd., founded in 2001, is a global leader in LED display manufacturing, renowned for its innovation, reliability, and customer-centric approach. With over 3,000 employees worldwide, we provide cutting-edge LED display solutions across diverse industries.Absen GmbH, founded in 2013, is the German subsidiary of the Absen Group, headquartered in Mörfelden-Walldorf near Frankfurt am Main. It directly manages the European market, coordinating all sales, service, and logistics activities across Europe, working closely with customers and partners, and ensuring that Absen’s high-quality standards are consistently met.Technical Service Engineer – European Region (full-time, m/f/d)Location: Mörfelden-Walldorf, Germany (near Frankfurt am Main)Reporting to: European Service ManagerRole OverviewWe are looking for a Technical Service Engineer to join our local service team in Germany and work closely with the European service organization.Reporting to the European Service Manager, you will receive comprehensive onboarding training and ongoing business guidance to help you quickly gain an understanding of our products, customer service processes, and internal systems, enabling you to successfully integrate into the team and take ownership of your responsibilities.Responsibilities- Provide technical consultation, troubleshooting and solution support to customers and partners via phone, email, instant messaging and remote diagnostic tools.- Diagnose and resolve LED display hardware and software issues remotely and on-site. Prepare detailed fault analysis and service reports.- Act as the technical point of contact for end customers, system integrators and channel partners across Europe, handling technical inquiries, service requests and escalations.- Travel across Europe to customer sites as required to provide installation guidance, commissioning, maintenance and repair support, ensuring successful project acceptance and delivery.- Provide technical trainin