Post-Delivery Experience Lead, AI & Operations

Glovo Group in Spain seeks a leader to own the post-delivery experience, from the first complaint to resolution, shaping how it works across all markets. Over the next 12–18 months you will collaborate with the central service team to roll out an AI agent on real post-delivery cases and tackle the toughest challenges where customer satisfaction and profitability intersect. You will help shape the evolving post-delivery organization, lead a growing team, and partner with Finance, Product and J-1…