Sales Customer Support Specialist

In this role you will be responsible for Order Processing in Accelleron’s High Speed Division based in Baden, Switzerland. Together with our great team you will ensure positive customer experience throughout the entire Ordering and Forecast process. In this position, you will be reporting to the Head of Order Processing & Commercial Management. Your responsibilities: Act as the first point of contact, ensuring a smooth and positive experience for customers throughout the entire process order to cash. Take ownership of importing monthly evaluated customer forecasts into the SAP system, helping to align production and logistics with customer needs. Ensure that every customer order is entered accurately and completely in SAP, both technically and commercially – laying the foundation for smooth operations. Collaborate closely with the logistics team to make sure our customers receive their deliveries on time. Keep a close eye on delivery schedules and proactively follow up to ensure smooth and timely fulfillment for assigned customers. Maintain and regularly update customer platforms – keeping digital touchpoints clean, current and reliable. Build strong relationships with customers and internal teams through clear, reliable, and friendly open communication – both written and verbal. Handle customer complaints and carrier claims with care and professionalism, always aiming for a fair and timely resolution. Keep customers in the loop about order progress, solve problems before they escalate, and make sure they feel supported at every step. Coordinate transport orders with forwarders via EDI, stay in regular contact with forwarder contact person to keep deliveries moving smoothly, always balancing speed, cost and reliability to meet customer expectations. Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process. Use project management skills to analyze data, identifying ways to improve service and efficiency. Actively contrib