Customer Service Lead

Customer Experience Management * Lead the customer support team to deliver prompt, empathetic, and high-quality customer service across all channels. * Ensure every customer interaction reflects the brand’s premium experience. * Monitor service quality and continuously improve customer satisfaction. 2. Returns, Exchanges & Refunds * Own the complete returns, exchanges, and refunds lifecycle. * Ensure timely processing within defined SLAs. * Coordinate with internal teams to resolve issues effic…