Call Quality Analyst

Call Quality Analyst GVK Emergency Management and Research Institute (GVK EMRI) is seeking a dedicated Call Quality Analyst to ensure the highest standards of service for our Dial 112 operations. In this role, you'll be responsible for performing quality audits of calls , evaluating call taker performance, and providing essential feedback to enhance overall service quality. Role & Responsibilities: Perform quality audits of calls received from citizens. Evaluate the performance of call takers d…