Call Centre Manager

Call Centre Manager GVK Emergency Management and Research Institute (GVK EMRI) is seeking a highly experienced Call Centre Manager to oversee all operations of our State Command Center (SCC) in Hyderabad, Telangana. This leadership role is critical for managing call taking, quality control, and shift operations , ensuring strict adherence to SLAs, and driving continuous improvement in service delivery for the Dial 112 project. Role & Responsibilities: Manage all operations of the State Command …