Customer Service Delivery Executive

Job Description: Roles and Responsibilities - Provide Post Sales customer support of CTCL and Algo Trading Platform to clients - Resolve day to day queries of clients' via phone, email and on-line chat - Explain the Risk management rules available in the Platform and how it impacts trading of the Users - Troubleshooting, capturing logs and interacting with Development Team for defect resolution - Provide information to clients about our various products through online demo & webinars - Understa…