Descripción
Offen für deine Karriere bei Magenta. Wir suchen 1 Technical Business Analyst (f/m/d) - B2C Omnichannel Vienna asap full-time Unlimited We are Magenta Magenta Telekom is a leading provider of internet, mobile communications, entertainment and business solutions in Austria. The company counts around 2,200 employees and is part of the Deutsche Telekom Group. Your Team Our team operates at the intersection of business, technology, and customer experience. We design and deliver solutions that connect backend systems with intuitive customer journeys across channels, ensuring that customers can interact with Magenta in a seamless and consistent way - whether online, in retail, or through other sales channels. * Translate business needs into implementable, end-to-end solution concepts for the e-commerce platform, working closely with Solution Architects to align with technical architecture and platform strategy * Lead solution discovery and requirement alignment through workshops with Product Owners, stakeholders, and technical teams * Design scalable omnichannel solutions, defining system interactions, integration concepts, and customer journey flows * Produce clear documentation and visual artifacts (user journeys, process flows, integration diagrams) to guide development teams * Collaborate with international platform teams to ensure consistent platform evolution, agile team alignment, and continuous improvement of customer journeys and platform capabilities * Explore AI-supported tools and approaches to enhance solution design, accelerate analysis, and identify optimization opportunities * Do you have 5-10 years of IT experience with a focus on Software Engineering, Solution Design, and large-scale transformational programs? * Are you skilled in designing service-oriented architectures, APIs, and microservices, and familiar with digital platforms that support business processes? * Can you apply Design Thinking and Agile methodologies to create innovative, user-centered