Senior Dispute Resolution Specialist, Scams

Job Description The Senior Dispute Resolution Specialist (SDRS) investigates and resolves the more complex scam complaints, including those involving several regulated entities, dual jurisdiction or novel scam methods. The role builds a clear strategy for each complaint and reaches fair outcomes through negotiation, conciliation, a well-reasoned preliminary assessment or a decision-ready brief so a decision maker can determine the complaint efficiently. Through a trauma-informed, human-centred …