100% Remote Customer Success Manager – Hotel SaaS Platform (Hospitality Industry, DE & EN) (Account-Manager/in)

Company OverviewHotel Res Bot is a fast-growing company helping hotels and travel agencies automate their inbound communications using self-trained AI.Our platform is designed specifically for reservation and group sales teams, helping them manage and respond to high volumes of inbound email communication more efficiently and consistently.We integrate with hotel systems such as PMS and booking engines, but our core focus is improving how hotel teams handle guest and group requests via email in their daily operations.We are a small, international team working in a trust-based, remote-first environment where ownership, clarity, and direct communication matter more than hierarchy.Job SummaryThis is a client success role focused on helping hotel reservation and group sales teams adopt new ways of working, integrate our system into their daily operations, and build long-term, trusted relationships.You will act as the main point of contact for your clients and ensure the system becomes part of their day-to-day workflow, particularly in how they manage and respond to inbound emails, enquiries, and group requests.The role is about driving real usage and long-term value in operational environments — not sales and not technical implementation.You should understand how hotels operate, especially reservation or sales departments, and be comfortable working with hotel systems and communication workflows.Attitude & CultureSince this is a fully remote position within a small but close-knit international team, we place strong importance on finding someone who is comfortable working independently, communicating clearly, and taking ownership of their responsibilities.We work in a trust-based, non-micromanaged environment. You have flexibility in how and when you work, and in return we expect reliability, accountability, and good judgement in managing your clients and responsibilities.Support and collaboration are always available when needed, but this role is best suited to someone w