CX Enablement & Operations Lead

Timeleft SAS is seeking an Enablement & Operations Manager to own the systems, processes and enablement that power Customer Support and Trust & Safety at scale. This hands-on leadership role requires identifying gaps, driving solutions, and coaching a QA Analyst; you will oversee Zendesk configuration, automation, and AI-assisted workflows, while partnering with Product, Tech and Data. Success in 6–12 months means stable governance, robust dashboards, and high-quality customer interactions J-18…