CX Enablement & Operations Manager

Role Overview The Enablement & Operations Manager owns the systems, processes, and enablement that allow Customer Support and Trust & Safety to run consistently and at scale. The role spans two connected areas: Enablement (knowledge and documentation standards, onboarding and training, and ownership of the quality programme) and Operations (tooling, Zendesk configuration, automation and AI-assisted workflows, taxonomies, and reporting). This is a hands-on leadership role. You are the point of a…