Hiring NICE inContact Developer

Key Responsibilities: Develop, configure, and maintain NICE inContact CXone Studio scripts including IVR, call routing, SMS, chat, and email workflows Design and implement seamless call flows for optimal customer experience Integrate CXone with CRM systems and other third-party applications Utilize APIs, REST, SOAP, and JSON for system integrations and data exchanges Ensure compliance with telephony regulations, data privacy laws, and security best practices Troubleshoot and optimize existing s…