Customer Experience Leader (Contract 18 Months)

Job Description The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and bring the Indigo brand to life through meaningful business outcomes. This is a contract role. KEY PERFORMANCE METRICS Net Promoter Score (NPS) Net sales and profitability Loyalty (plum and email acquisition) Promotional e…