Customer Success Specialist

Hours: Must cover US Eastern business hours. Works alongside: A tech lead, who owns implementation The role You are the client's single point of contact from signed deposit through handover. We installs AI workflow automation inside boutique law firms. A tech lead does the building. Getting the firm ready, keeping them moving, and keeping expectations straight is this role. Our clients are managing partners who are already at capacity, and who have usually been burned by a vendor before. They w…