Head of Customer Experience & Care

Pluxee Spain seeks a Customer Care & Customer Experience Director to define and drive the CX strategy, ensuring customer insights shape decisions, service excellence and growth. You will lead the care delivery, CSAT/NPS programmes, and outsourced partnerships while reporting to the Country CMD and shaping Pluxee Spain’s leadership agenda. You will champion customer-centricity across processes and products, oversee continuous improvement, and collaborate with global teams to elevate the customer…