CCaaS Functional Consultant @ Antal

Essential experience Hands-on configuration experience with one or more leading CCaaS platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Sprinklr or Avaya Experience Platform . Strong experience configuring omnichannel contact centre solutions across voice and digital channels. Experience building and configuring: IVR and call flows Skills-based routing Queues and routing strategies Agent desktop configuration Digital channels including chat, email and messaging Experience designing a…