CCaaS Functional Consultant

About the role We are seeking two experienced CCaaS Functional Consultants to support the delivery of a large-scale cloud contact centre transformation programme. The successful candidates will be responsible for configuring and delivering the digital containment and self-service workstream, translating business requirements into scalable omnichannel customer experiences. This workstream covers core customer contact capabilities across voice and digital channels, including IVR, routing, agent d…