Descripción
We are looking for a hands-on Solution Architect to design and deliver creative, scalable solutions across our global Customer Service business. In this role, you will shape the architecture of our service processes across SAP S/4HANA, SAP CS, SM \& SD, Service Cloud (C4C V2), SAP Field Service Management, and Asset Manager. You will collaborate closely with business stakeholders, developers, and implementation partners to ensure robust, future-ready service solutions. **This is where you'll excel** * You design and deliver high-quality solution architectures for the Epics and initiatives you own * You elaborate solution concepts, perform requirements engineering, and create system and program specifications * You coordinate internal and external development partners, including quality checks and testing * You independently perform SAP S/4HANA CS/SM/SD/FSM customizing and document system setups * You support global implementation projects and provide third-level support for global users **These are the skills you'll need** * Bachelor's degree in business informatics, computer science, engineering, or a comparable field * 5+ years of professional experience, including 2+ years in a similar Solution Architect or Application Manager role * Strong experience with SAP S/4HANA Customer Service (CS), Sales \& Distribution (SD) as well as experience with Service Management in S/4 * Proven ability to create architecture deliverables in both waterfall and Agile environments * Fluency in English, with strong communication and collaboration skills **Attractive vacation entitlement** Enough time for relaxation and personal interests - we offer from 25 to 30 days of vacation per year depending on age. **Attractive mobility concept** We offer an OSTWIND ZVV / Z-Pass + half-fare travelcard for CHF 365 + CHF 400 public transport credit as well as an attractive first-class travelcard or free parking. **VIVA Restaurant** We offer our employees a daily fitness menu from 9, 00 CHF. **Em