Head of 24/7 Customer Service & Disruption Recovery

Vueling Airlines in Spain seeks a senior leader to run its Customer Service 24/7 organization, ensuring staff are trained, coordinated and empowered to anticipate needs, respond to disruptions and deliver consistent, customer-focused support across shifts. You will drive process improvements, adoption of AI-enabled tools, and collaboration with iOCC, Ground Operations and partners to protect the brand, improve loyalty, and optimize recovery costs while maintaining efficient operations. J-18808-…