Head of 24/7 Customer Service & Disruption Ops

Vueling, part of the IAG Group, seeks a leader for the Customer Service 24/7 organization focused on disruption management and recovery. You will coach Duty Managers, oversee risk assessment, and coordinate across functions to ensure effective customer support during disruptions. The role drives the adoption of AI-enabled tools, ensures governance and training, and delivers improved customer outcomes while protecting the brand and optimizing costs. J-18808-Ljbffr