CX Operations Team Lead - Sales & Coaching

TELUS Digital

Cape Town Region, Western Cape420.000-640.000 ZAR📅 10/11/2026

Descripción

TELUS Digital in Cape Town seeks an Operations Team Leader to guide a team of customer service representatives. You will coach performance, monitor metrics, and support the team to achieve targets while maintaining strong client satisfaction. The role emphasizes leadership, training, and data-driven decision making, with responsibilities including reporting, incentive design, and process improvements to optimize service delivery. J-18808-Ljbffr

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