CX Operations Team Lead - Sales & Service

TELUS Digital seeks an Operations Team Leader to manage a CSR team, coach performance, and drive service levels across calls and customer interactions. The role emphasizes data reporting, workflow optimization, and coordinating with the Operations Manager to meet client metrics. The ideal candidate has a background in call center operations, proven leadership, and strong English communication, with experience in Microsoft Office and industry tools. J-18808-Ljbffr