Contact Centre Trainer

Minimum Requirements Grade 12 / Matric Previous Experience in a Training Role: At least 2-3 years of experience as a trainer, preferably in a call centre or customer service environment. Experience and knowledge in Call Centre Operations: Understanding of call centre systems, processes, and key performance indicators (KPIs). Performance Assessment and Feedback: Proven experience in monitoring, evaluating, and improving agent performance. Computer Literacy: Advanced skills in Excel. Familiarity …