2497 SAP Technical Consultant (Senior)

ROLE & RESPONSIBILITIES: 1st & 2nd level support for incidents (troubleshooting and resolving) for BW Platform as per defined SLAs for the following technologies: BWonHANA BW4/HANA HANA SAP Portal Raise and lead PM (Problem Management) tickets as identified for BW Platform as per defined SLAs Proactively propose solutions to improve the support of (new) business processes Action and coordinate CM (Change Management) tasks and tickets as required for BW Platform Reporting of ITSM KPIs to upper m…